As we now start to offer dental treatment again, while Covid-19 is still considered an issue, there are several features of our normal procedures that have to change. From 29th June we expect to be able to resume treatments, and we are now starting to contact people with treatment outstanding. Check-ups and hygienist visits are probably still a few weeks off, but we will be in touch with everyone in due course
You may yourself wish to further postpone attendance if you are in a vulnerable group or are shielding. You should definitely not attend if unwell, coughing, carrying a fever or if you may have been in contact with anyone isolating or with Covid symptoms.
You should still only attend the Practice if you have a booked appointment, to allow us to meet social distancing and new operating protocols. On arrival please phone 07726 613690 to let us know you are here and we will tell you when we are ready for you and it is safe to come in. More than ever, it is important that you arrive in good time for your appointment
You will be met at the door (where sanitising hand gel is available and should be used as you enter and leave the premises) and escorted straight to your treatment room. The waiting room and toilet facilities are closed – please use the toilet before you leave home. Adult patients must enter the building alone, while children under 16 can be accompanied by one parent. Couples or families all with appointments can attend as a group. Please conduct any communication with staff on reception from behind the flexible screen. Please bring minimal belongings with you as these must be left in an individual plastic container in each room.
Paperwork on the day must be eliminated as far as practically possible. If there are any changes to your medical status please in advance either phone them through on 01254 232518 or email to firstname.lastname@example.org. When we resume checkups we will forward your most recent medical history for you to check as above. You will not be signing that form this time and you do not return it. If any payments are due with treatment please consider paying by card over the phone.
Again, for the duration, you will find your surgery team will look a little different! For the foreseeable future, my informal style has to disappear, and we shall be wearing scrubs, masks, full face visors and aprons, and for any procedure needing The Drill, also full surgical gowns and half mask respirators, all of which will make communication at least a little more awkward. I am aware that those of a nervous disposition or some of our younger patients may well be made more anxious by these changes, and if anybody wishes to further postpone attendance as a result, we do understand.
These significant extra protocols and ppe are, at the moment, considered essential to keep all of us, and you, safe, and to allow us to open and operate. We are required to close a surgery and leave it ‘fallow’ for some time after it has been used, depending on the procedure. Our extra rooms help considerably with this, but until the Covid Alert Level drops to the stage where we can resume our usual operating parameters, we shall simply not be able to see the same number of patients in a day and our opening hours are also significantly impacted by childcare considerations.
I believe that we shall be able to drop these extra measures and resume our normal service in a very few months, but until then, please continue to bear with us – we are sincerely grateful for your patience and understanding so far